At Luhaib, we strive to provide a smooth shopping experience. Please review our Return & Shipping Policy below.
1. Shipping Policy
We offer free home delivery within Dhaka city only.
Estimated delivery time: 01-02 days inside Dhaka, 02-03 days outside Dhaka.
Tracking information will be provided after dispatch.
2. Return & Exchange Policy
We accept returns/exchanges under the following conditions:
- The product must be unused, unopened, and in original packaging.
- Return/exchange requests must be made within 02 days of delivery.
Non-returnable items: Used/opened perfumes, custom-made products, and discounted items.
3. Refund Process
Approved refunds will be processed within 07 business days after receiving the returned item.
Refunds will be issued to the original payment method or via store credit.
Shipping fees are non-refundable unless the return is due to a mistake on our end.
4. How to Request a Return
To request a return, contact us at support.luhaibperfumes@gmail.com
or WhatsApp: +880 1636-040013 with your order details and reason for return.
5. Damaged or Wrong Items
If you receive a damaged or incorrect product, notify us within 02 days with pictures, and we will arrange a replacement or refund.
6. Changes to This Policy
We reserve the right to update this policy at any time. Please check back for updates.
7. Contact Us
For any return or shipping inquiries, please email us at support.luhaibperfumes@gmail.com
WhatsApp: +880 1636-040013